Hands On Workshop Controller (Semi Productive) - SEAT/Cupra Hull - Automotive

An exciting opportunity has arisen for an experienced and motivated hands-on Workshop Controller/Support to join the team at Riverside Motors Seat/Cupra.

This is a fantastic opportunity for a skilled Technician, Senior Technician, Workshop Supervisor or existing Workshop Controller looking to take the next step in their career.

Job Overview:

As a Workshop Controller, you'll play a key role in the day-to-day operation of our busy Aftersales department, dividing your time between workshop control responsibilities and hands-on technical support. You'll be responsible for maximising workshop efficiency, productivity and customer satisfaction, whilst supporting the team with technical diagnosis, quality control and complex repairs when required.

Working closely with the Service Manager, Technicians, Service Advisors and Parts Department, you'll help ensure work is completed efficiently, safely and to Seat/Cupra’s exacting standards.

Responsibilities:

• Manage the day-to-day workflow and allocation of work across the workshop.
• Monitor workshop loading, capacity and technician productivity.
• Reduce semi-productive and non-productive time to maximiseefficiency.
• Monitor repair progress and ensure customer deadlines are met.
• Provide hands-on technical support, diagnostics and assistance with complex repairs.
• Support and motivate technicians to maintain high standards of workmanship.
• Ensure repairs are completed safely and in line with Volvo manufacturer standards.
• Work closely with Service Advisors and Parts to keep vehicle repairs progressing efficiently.
• Monitor quality control and support strong first-time fix performance.
• Assist with departmental KPIs, efficiency, utilisation, labour sales and customer satisfaction targets.
• Support technician development through coaching, mentoring and technical guidance.

About You:

You will have:

• Previous experience as a Workshop Controller, Senior Technician, Master Technician, Workshop Supervisor or similar role.
• Strong technical knowledge of vehicle servicing, diagnostics and repair.
• The ability to carry out diagnostic and repair work alongside workshop control responsibilities.
• A strong understanding of workshop productivity, efficiency and utilisation.
• Experience managing workshop loading and technician performance.
• Excellent organisational and communication skills.
• The ability to work under pressure and manage multiple priorities.
• Strong leadership skills with the ability to motivate and develop a team.
• A proactive approach to problem solving and continuous improvement.

A full UK driving licence

We are actively interviewing for this position—apply today!

APPLY NOW

Please submit your CV to careers@riversidemotors.co.uk and include the reference WCSC