Vehicle Handover Specialist - Volvo - Wakefield

About the Role

Riverside Motor Group is looking for an enthusiastic, professional and customer-focused Vehicle Handover Specialist to join our successful team at Volvo Wakefield.

As a Vehicle Handover Specialist, you'll play an important role in delivering an exceptional customer experience, ensuring every customer receives a professional and memorable introduction to their new vehicle. You'll be responsible for demonstrating vehicle features, explaining technology and assisting customers with setting up their vehicle before they drive away.

This is a fantastic opportunity for someone with excellent communication skills, a passion for customer service and an interest in modern vehicle technology.

Key Responsibilities

• Deliver professional and engaging vehicle handovers to customers.
• Demonstrate vehicle features, technology and safety systems.
• Assist customers with setting up Bluetooth, Apple CarPlay, Android Auto and the Volvo Cars App.
• Explain electric vehicle charging procedures and functionality where applicable.
• Ensure vehicles are prepared and presented to the highest standard before collection.
• Contact customers ahead of collection to confirm appointments and answer any questions.
• Work closely with the Sales Team to coordinate vehicle deliveries.
• Follow up with customers after collection to ensure satisfaction.
• Support the Sales Team with vehicle presentations and product knowledge.
• Ensure all relevant handover documentation is completed accurately.
• Maintain high standards of customer service and satisfaction.

About You

You will have:

• Excellent communication and interpersonal skills.
• A genuine passion for delivering outstanding customer service.
• Confidence in demonstrating and explaining vehicle technology.
• Strong organisational skills and attention to detail.
• A professional and approachable manner.
• A positive, enthusiastic and proactive attitude.
• The ability to work independently and as part of a wider team.
• A full UK Driving Licence.

Previous experience within automotive retail, customer service, hospitality or a similar customer-facing role would be advantageous. Knowledge of electric vehicles and modern vehicle technology would also be beneficial, and we welcome applications from individuals who are passionate about delivering exceptional customer experiences.

What We Offer

• Competitive salary, dependent on experience.
• Manufacturer training and ongoing career development.
• The opportunity to work with the Volvo brand.
• Company pension scheme.
• The opportunity to work within a growing, independently owned automotive group.
• Career progression opportunities across Riverside Motor Group.

Work Location:

• In person

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