As Riverside continues to grow, so do our opportunities...
We are now looking for an experienced Showroom Hostess/Receptionist for our Volvo dealership in Wakefield.
About Us
Founded more than four decades ago, Riverside Motor Group has grown from a single dealership into a respected network of premium automotive locations across the UK. We proudly represent some of the industry’s leading brands, including Volvo, BYD, Polestar, Honda, SEAT and CUPRA.
At Riverside Motor Group, we are more than just a workplace. We are a close-knit team built on integrity, customer focus and innovation. These values shape how we work every day and guide our long-term vision, ensuring we deliver exceptional experiences for both our customers and our employees.
The Role
Working at Volvo Wakefield, you will be the first point of contact for our customers, welcoming them to the dealership either face to face or over the telephone. You will play a key role in delivering an exceptional customer experience, ensuring every visitor feels valued from the moment they arrive. With a warm, professional manner, you will go the extra mile to support both new and returning customers while maintaining the high standards expected of the Volvo brand.
Key Responsibilities
- Meet and greet customers and visitors in a friendly, professional, and welcoming manner.
- Handle all incoming telephone calls promptly and professionally, directing enquiries to the appropriate department.
- Respond to internal and external emails efficiently and accurately.
- Provide administrative support to the Head of Business and the wider dealership team.
- Offer refreshments and ensure customers are comfortable during their visit.
- Maintain excellent showroom presentation standards at all times, ensuring a clean, organised, and welcoming environment.
- Support the smooth day-to-day operation of the showroom, assisting colleagues as required.
About You
To succeed in this role, you will demonstrate:
- Excellent communication skills, with the ability to speak clearly, confidently, and jargon-free with customers, visitors, and colleagues.
- A natural ability to build rapport and instil confidence in customers.
- A strong customer-centric approach with a genuine passion for delivering outstanding service.
- A professional, well-presented, and approachable manner.
- Strong organisational skills and attention to detail when handling administrative tasks.
- The ability to work effectively as part of a team in a fast-paced showroom environment.
Why Riverside Motor Group
- Employee Car Benefit Scheme
- Staff discounts
- Bonus
- Sick pay
- Prestige workspace
- Refer a Friend
- Recognition initiatives
- Cycle to Work
- Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Job Types:
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Ability to commute/relocate:
- Wakefield WF2 7UA: reliably commute or plan to relocate before starting work (required)
Work Location:
Please note, due to the high number of applications we receive for our vacancies, we cannot guarantee to contact every candidate. If you have not heard anything from us within 10 working days of applying, then unfortunately you have been unsuccessful on this occasion and we wish you all the best for the future.
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