Full job description
Service Manager- Volvo Wakefield
As Riverside continues to grow, so do our opportunities... We are now looking for an experienced Service Manager for our Volvo dealership in Wakefield, to take our service department to the next level.
About Us
Founded more than four decades ago, Riverside Motor Group has grown from a single dealership into a respected network of premium automotive locations across the UK. We proudly represent some of the industry’s leading brands, including Volvo, Polestar, Honda, SEAT and CUPRA.
At Riverside Motor Group, we are more than just a workplace. We are a close-knit team built on integrity, customer focus and innovation. These values shape how we work every day and guide our long-term vision, ensuring we deliver exceptional experiences for both our customers and our employees.
About the Role
We are seeking an experienced and driven Service Manager to lead the aftersales operation at our Wakefield Volvo dealership. This is a key role, responsible for delivering an exceptional customer experience while driving performance, profitability and team engagement in line with Volvo and Riverside standards.
Key Responsibilities
- Oversee the full aftersales customer journey, ensuring a premium, seamless and professional experience at every touchpoint
- Lead, coach and motivate the service department, including technicians, service advisors, service reception, drivers and valeters
- Work closely with the Workshop Controller to ensure the smooth day-to-day operation of the workshop
- Manage workshop and service diaries, capacity planning and workflow to maximise efficiency and productivity
- Monitor and deliver against company budgets, KPIs and performance targets, driving profitability and continuous improvement
- Ensure full compliance with Health & Safety, manufacturer requirements and Riverside standards
- Handle customer escalations professionally, turning issues into positive outcomes
- Support recruitment, training, development and performance management within the service team
About You
- Proven experience as a Service Manager or Aftersales Manager within a franchised automotive dealership
- Strong leadership and people-management skills with the ability to inspire high performance
- Commercially focused, with experience managing budgets, KPIs and profitability
- Highly organised, with excellent planning and diary management skills
- Customer-focused with a passion for delivering premium service
- Strong understanding of H&S requirements within an automotive environment
- You must also hold a full UK driving licence.
Why Riverside Motor Group
- Company Car
- Sick pay
- Staff discounts
- Bonus
- Prestige workspace
- Refer a Friend
- Recognition initiatives
- Free tea and coffee
- Cycle to Work
- Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Job Types:
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
Experience:
- automotive industry: 3 years (required)
- Service Manager: 2 years (required)
Work Location:
APPLY NOW
