Service Advisor Volvo Leeds
The Role
As a Service Advisor, you will play a key role in delivering exceptional service standards, acting as the trusted link between our customers and workshop. We’re looking for someone with strong people skills and a proactive sales mindset, who thrives in a fast-paced environment and builds lasting customer trust, while being supported by a team dedicated to your development and long-term success.
About Us
Founded more than four decades ago, Riverside Motor Group has grown from a single dealership into a respected network of premium automotive locations across the UK. We proudly represent some of the industry’s leading brands, including Volvo, BYD, Polestar, Honda, SEAT and CUPRA.
At Riverside Motor Group, we are more than just a workplace. We are a close-knit team built on integrity, customer focus and innovation. These values shape how we work every day and guide our long-term vision, ensuring we deliver exceptional experiences for both our customers and our employees.
Key Responsibilities
- Be the customer’s trusted guide — act as the main point of contact throughout their service journey, from check-in to post-visit follow-up, ensuring every interaction is seamless and positive.
- Build lasting relationships by understanding each customer’s needs, clearly explaining manufacturer recommendations, and advising on essential maintenance and safety repairs.
- Promote transparency and trust when discussing red and amber work identified during vehicle health checks, helping customers make confident, informed decisions to keep their vehicles safe and roadworthy.
- Drive customer loyalty by proactively promoting Service Care Plans, scheduling future appointments, and providing tailored aftersales solutions that enhance long-term satisfaction.
- Collaborate with Technicians to coordinate efficient, high-quality repairs that exceed expectations, keeping customers updated at every stage.
- Ensure smooth daily operations through effective management of courtesy cars, vehicle collections/deliveries, and appointment scheduling.
- Champion the brand by developing expert knowledge of our products and services, demonstrating genuine passion and professionalism in every customer interaction.
- Contribute to success by achieving both individual and team targets across labour sales, VHC conversions, service plan sales, and customer satisfaction metrics.
- Maximise every opportunity by informing customers of available accessories, extras, and value-added products that enhance their ownership experience.
Why Riverside Motor Group
- Staff discounts
- Bonus
- Sick pay
- Prestige workspace
- Refer a Friend
- Recognition initiatives
- Cycle to Work
- Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Job Types:
Experience:
- Automotive service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
