Senior Service Advisor

We are seeking a dynamic and experienced individual to join our team as a Senior Service Advisor at our busy Volvo dealership in Hull. As a key member of our service department, you will play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency.

Responsibilities:

Oversee daily operations of the service department, ensuring smooth workflow and exceptional customer service.

Provide guidance and support to service advisers and technicians.

Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction.

Schedule and coordinate service appointments, balancing workload effectively.

Monitor and improve service processes to enhance efficiency and customer experience.

Assist in resolving customer complaints and issues in a timely and effective manner.

Collaborate with other departments to optimize overall dealership performance.

Requirements:

Proven experience in a Senior Service Advisor role in the Motor Trade.

Strong leadership and interpersonal skills.

Excellent communication and customer service abilities.

In-depth knowledge of automotive service operations and procedures.

Proficient in using service management software.

Ability to analyze data, identify trends, and implement improvements.

Flexibility to adapt to changing priorities and work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Additional pay:

Bonus scheme

Commission pay

Schedule:

Monday to Friday

Weekend availability

Experience:

service advisor: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Riverside Motors (Doncaster) Ltd, Riverside Motors (Hull) Ltd, Riverside Hull Ltd, Riverside Wakefield Ltd & Riverside Motors (Wakefield) Ltd are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker, not a lender. We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms, and conditions apply, UK residents only, 18s or over, Guarantees may be required. Data Protection No: Z5997812

Heading

Contact

Ref: SMVH01