service advisor

Full job description

Part Time Warranty Administrator

As Riverside Motor Group continues to grow, so do our opportunities.

We are looking for an experienced Warranty Administrator to join the team at our SEAT / Cupra site in Hull on a part time basis. Working three days / 24 hours a week, you will be oversee the administration of all agreed warranty claims, ensuring that the required documentation and parts are returned in accordance with vehicle warranty procedures.

In this role, you will contribute in ensuring every customer receives the highest quality care and service, from the moment they walk into the showroom right through to when they pick up their new car!

The Company – Who will I be working for?

Established in 1982, Riverside Motor Group is an independently owned business that prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. Our dealerships are recognised by their respective car manufacturers as offering the highest standards of customer service and care.

As authorised Volvo, SEAT, CUPRA, Honda & Used Car dealers, we have specialist Sales Executives, Aftersales Advisors, and Technicians to assist our customers with any query that they may have.

We constantly seek to attract highly motivated individuals that want to work as part of a team and share the commitment, responsibility, accountability, and discipline required to achieve our Vision.

Key responsibilities:

o Managing all agreed-upon warranty claims and related paperwork

o Aiming to maximise the profitability of all warranty submissions by reviewing job cards completed by colleagues and requesting revisions when necessary

o Monitoring daily, weekly and monthly warranty reports, and conveying any inconsistencies to management and the Brand, as needed

o Maintaining thorough records of consumer contributions to goodwill claims, warranty submissions, credits and rejections

o Staying current with documents and procedures related to warranties

Qualifications:

o A systematic, rational, and deliberate approach coupled with outstanding attention to detail is crucial

o Experience in a warranty administration role is preferred

o A customer-centric strategy that consistently aims to provide service that exceeds customer expectations

o Experience using databases with a good understanding of Microsoft Office systems

o Excellent written and verbal communication skills

o Capacity to operate under time constraints and tight deadlines

Why Riverside Motor Group

o We offer from £11.50 per hour dependent on experience

o Sick pay

o Staff discounts

o Prestige workplace

o Refer a friend

o Recognition initiatives

o Free tea and coffee

o Cycle to work

o Career opportunities across the Group

Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.

Job Types: Part-time, Permanent

Pay: From £11.50 per hour

Expected hours: 24 per week

Work Location: In person

APPLY NOW

Ref: PTWA01

Working Hours 24 Hours Per Week
Location Hull
Salary £11.50 Per Hour
Benefits Company pension Cycle to work scheme Employee discount Referral programme Sick pay
Closing Date 30/06/2024