Riverside has been and continues to go through a period of controlled growth, so we are now looking for a Customer Experience Specialist for our Volvo dealership in Leeds. This role is Monday to Friday with weekend availability necessary.
An immediate start is available for the right person.
The Company – Who will I be working for?
Established in 1982, we are an independently owned business that prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. Our dealerships are recognised by their respective car manufacturers as offering the highest standards of customer service and care.
As authorised Volvo, SEAT, CUPRA, Honda & Used Car dealers, we have specialist Sales Executives, Aftersales Advisors, and Technicians to assist our customers with any query that they may have.
We constantly seek to attract highly motivated individuals that want to work as part of a team and share in the commitment, responsibility, accountability, and discipline required to achieve our Vision.
The Role – What you’ll be doing
As a Customer Experience Specialist at Riverside, Leeds, your role is to engage with and listen to customers to understand and evaluate their needs, providing tailored product recommendations using software programmes for product demonstrations. Your excellent market knowledge, customer service and communication skills will allow you to successfully upsell and cross-sell products while you manage customer inquiries and arrange follow-up appointments with your outstanding organisational skills. You will do this by regularly researching and analysing the market, and assisting the sales team in developing comprehensive sales strategies, ensuring a seamless customer experience.
You’ll do this with:
- Excellent computer literacy
- Diligent and meticulous attention to detail
- Excellent written and verbal communication skills
- Approachable and cooperative with customers and colleagues
- Outstanding presentation and upselling abilities
- Minimum of two years work experience required
- Ability to work to time-bound deadlines while working in a fast-paced environment
- Interest in marketing as an independent and collaborative business function
- Possession of a fully legal UK driver’s licence
Why Riverside Motor Group:
- We offer a competitive salary
- Sick pay
- Staff discounts
- Prestige workspace
- Refer a Friend
- Recognition initiatives
- Free tea and coffee
- Cycle to Work
- Career opportunities across the Group
Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.
Job Type: Full-time
Work Location: In person
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