At Riverside BYD, we understand that unexpected situations can arise. That’s why BYD Assistance is here to provide 24/7 support, 365 days a year, ensuring you’re never left stranded. Whether it’s a breakdown, accident, theft attempt or vandalism, the dedicated BYD Assistance team is ready to help.

BYD Assistance Hotline Number.

If you require immediate assistance, please call:

00800-10203000 (freephone)

or

+44 2033072546 (if your provider charges for freephone numbers)


BYD Assistance Cover.

BYD Assistance is included with your vehicle for:

  • EV customers: 24 months + an additional 24 months.
  • DM customers: 24 months + 12 months, with a further 12 months extension.

Coverage begins from the date of delivery and applies across Europe.

Roadside Assistance provides help during specific incidents. "Eligible Events" refer to situations where the driver cannot continue driving due to a breakdown, accident, attempted theft or fire.

Roadside Assistance Benefits.

  • Help on the phone – Get expert advice to resolve minor issues remotely.
  • Repair on the spot – If possible, we’ll fix your vehicle at the roadside.
  • Towage services – If repairs can’t be made, we’ll tow your car to an authorised BYD repairer.

FIND OUT MORE

Additional Benefits.

  • Replacement vehicle – Keep moving while your car is repaired.
  • Onward journey and accommodation – Support for travel and lodging if needed.
  • Transfer costs – Assistance with transport arrangements.
  • Repatriation – If necessary, we’ll get your car back home.

For full details, read the BYD Roadside Assistance terms and conditions: BYD Assistance PDF.


In the case of events not listed above, we are still ready to be there for you by attempting Help on the phone, Repair on Spot or towage services to the nearest Authorised BYD Repairer, but you may need to provide payment for them.

To find out more details about BYD roadside assistance, please read the following document:

BYD Roadside Assistance Terms and Conditions

BYD Customer Service Center.

Location: Lublin, Poland.

Service hours: Monday to Saturday, 9:00 AM to 6:00 PM.

Languages available: English, German, French, Italian and Spanish (more coming soon).

With BYD Assistance, you’re always covered, wherever your journey takes you.