At Riverside BYD, we understand that unexpected situations can arise. That’s why BYD Assistance is here to provide 24/7 support, 365 days a year, ensuring you’re never left stranded. Whether it’s a breakdown, accident, theft attempt or vandalism, the dedicated BYD Assistance team is ready to help.
If you require immediate assistance, please call:
00800-10203000 (freephone)
or
+44 2033072546 (if your provider charges for freephone numbers)
BYD Assistance is included with your vehicle for:
Coverage begins from the date of delivery and applies across Europe.
Roadside Assistance provides help during specific incidents. "Eligible Events" refer to situations where the driver cannot continue driving due to a breakdown, accident, attempted theft or fire.
For full details, read the BYD Roadside Assistance terms and conditions: BYD Assistance PDF.
In the case of events not listed above, we are still ready to be there for you by attempting Help on the phone, Repair on Spot or towage services to the nearest Authorised BYD Repairer, but you may need to provide payment for them.
To find out more details about BYD roadside assistance, please read the following document:
Location: Lublin, Poland.
Service hours: Monday to Saturday, 9:00 AM to 6:00 PM.
Languages available: English, German, French, Italian and Spanish (more coming soon).
With BYD Assistance, you’re always covered, wherever your journey takes you.