Senior Service Advisor

We are seeking a dynamic and experienced individual to join our team as a Senior Service Advisor/Assistant Manager at our busy Volvo dealership. As a key member of our service department, you will play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency.

Responsibilities:

• Oversee daily operations of the service department, ensuring smooth workflow and exceptional customer service.
• Provide guidance and support to service advisers and technicians.
• Act as a liaison between customers and the service team to ensure clear communication and customer satisfaction.
• Schedule and coordinate service appointments, balancing workload effectively.
• Monitor and improve service processes to enhance efficiency and customer experience.
• Assist in resolving customer complaints and issues in a timely and effective manner.
• Collaborate with other departments to optimize overall dealership performance.

Requirements:

• Proven experience in a Senior Service Adviser or Assistant Manager role in the Motor Trade.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive service operations and procedures.
• Proficient in using service management software.
• Ability to analyse data, identify trends, and implement improvements.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.

Job Types: Full-time, Permanent

Salary: From £28,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• service advisor: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Ability to Commute:

• Wakefield, WF2 7UA (required)

Ability to Relocate:

• Wakefield, WF2 7UA: Relocate before starting work (required)

Work Location: In person

APPLY NOW

Please submit your CV via email to: careers@riversidemotors.co.uk